Redbutan Commissioning Process
How a Redbutan High Jewelry work is accepted, commissioned, documented, and transferred—without retail ambiguity.
Made-to-order. Surat-only transfer. All sales final once crafting begins.
How to commission Redbutan
Redbutan commissions are acquired through Request Consideration. If accepted, the Keeper of Commissions confirms scope, timeline, provenance applicability, and payment instructions. Production begins only after payment confirmation.
Two commissioning paths
Masterpieces (Defined Works)
A defined Redbutan work already showcased on the website. If accepted, you commission the piece under its stated edition rules (if applicable).
Bespoke Commissions
A new work created around your personal brief. Scope, materials, and timeline are confirmed after Request Consideration.
Step-by-Step Commissioning
Step 1 — Request Consideration
Submit your request with the piece (or brief), intended timeline, and context. Redbutan uses this to assess fit and commissioning feasibility.
Step 2 — Acceptance (or decline)
Redbutan may accept, request clarification, or decline. Not every request is a fit for the maison.
Step 3 — Terms confirmation
If accepted, the Keeper of Commissions confirms: scope (Masterpiece vs bespoke), edition cap/numbering where applicable, timeline estimate, provenance applicability, and Surat Unveiling scheduling approach.
Step 4 — Payment
Payment is 100% advance via bank transfer (RTGS). Production begins after payment confirmation.
Step 5 — Crafting + internal inspection
The work is executed under Redbutan’s internal process and inspected for finish, setting integrity, and overall readiness for transfer.
Step 6 — Surat Unveiling (transfer)
After completion readiness, your Surat-only atelier-to-collector handover is scheduled by private appointment. You inspect the work, the House dossier is issued, and custody transfers after acceptance.
Timelines
Website Masterpieces (not bespoke): typically 8 to 20 weeks after payment confirmation, depending on complexity and commissioning queue.
Bespoke commissions: timeline is confirmed after scope and material decisions are finalized.
Policies & Safeguards
Do you ship worldwide?
No. Redbutan uses Surat-only atelier-to-collector transfer by private appointment.
Are all sales final?
Yes. Because each work is made-to-order, all sales are final once crafting begins. No returns. No refunds. No exchanges.
Can I cancel after payment?
No. Once crafting begins, the commission is irrevocable and non-cancellable under all circumstances.
Do you require verification?
Collector verification may be required prior to acceptance and at handover to protect custody and provenance integrity.
How do you handle edition caps?
If a work is issued under a Privé Edition cap (e.g., 12 only, 20 only), commissions close permanently once the cap is filled.
Explore Cosmos 2026
View the defined Redbutan works currently showcased as Masterpieces—engineered form, controlled scarcity where applicable, and Surat-only atelier-to-collector transfer.
Explore the Maison Library
Commissioning is one part of the Redbutan system: Privé Editions, provenance discipline, and Surat-only transfer.