Where conversations begin the way heirlooms are born — with intention.

THE REDBUTAN CONCIERGE

Redbutan is a private maison where each creation is crafted to honour one individual, one story, one moment in time.

If you wish to speak with us — whether to understand a design, explore a commission, request consideration for a masterpiece, or seek guidance on an unveiling — our Concierge will receive your message with the discretion and seriousness it deserves.

We do not operate a call centre or ticketing system.

Every inquiry is reviewed personally.

WHO SHOULD USE THIS FORM

You may reach out to the Redbutan Concierge for:

• Commission Requests for High Jewel masterpieces
• Consideration Requests for invite-only editions
• Guidance on Unveiling Ceremonies in Surat
• Provenance or Certification Clarification
• Customisations and Bespoke Possibilities
• Scheduling Private Appointments
• Press, Collaboration & Institutional Requests
• Support for delivered or archived pieces

If you are reaching out regarding a potential commission, you may optionally share your horizon (budget range) and the story behind 

OUR RESPONSE PHILOSOPHY

Redbutan responds with intention, not automation.

• Typical reply time: within 1 business day
  
• High Jewel or private commission requests may take slightly longer due to internal curation
  
• Urgent provenance matters are prioritised
  

Every response is written by a person, not an algorithm.

your intent — this allows the House to respond with precision.

IDENTITY & VERIFICATION

For certain requests — especially those involving High Jewel commissions — the Concierge may ask for basic identity details to maintain:

• Confidentiality
  
• Authenticity
  
• Secure communications
  
• Eligibility for private editions
  

Nothing is shared externally; all information remains sealed within the House.